Privacy Policy

1. Who this policy covers

This policy describes how Mikooem handles personal information. Mikooem is a product line of Shenzhen Jinghong Innovation Technology Co., Ltd., and that company is the controller for this website and for inquiries that arrive through it.

It covers mikooem.com, the material you send us while a project is quoted and built, and — where we build one — the app and the devices behind it.

2. What this website collects

The contact form sends your name, company, email address and message to our sales mailbox. Nothing else is asked for, and no field is used for profiling.

The site sets no advertising or tracking cookies. Page statistics are cookie-free and aggregate. Server logs keep the usual technical record — address, timestamp, requested path — for security and troubleshooting.

Inquiries are used to answer you. They are not added to a marketing list without consent, and you can ask us to delete one at mikooem@3cbay.com.

3. The files and samples you send

To quote a project we usually receive the character artwork, the plush pattern or industrial design, the voice persona notes and the requirement sheet. These are treated as your confidential information: used to evaluate and manufacture your product, shared only with the colleagues and suppliers who need them for that purpose, and returned or destroyed when you ask.

Physical samples are photographed for internal review, kept with the project record, and returned on request. Without written permission we do not display a client's sample, drawing or product in our own marketing.

4. When we build an app, who is responsible

An app published under a client's name is the client's product. There the client decides what is collected and why and is the controller; we act as a processor on documented instructions and do not use the data for our own purposes.

Before an app ships, both sides sign a data-processing agreement that sets out the categories, the retention, the sub-processors and the transfer mechanism. This policy describes the default; that agreement governs where it applies. Questions about a published app go to the brand that published it, and we help that brand answer them.

5. What a device produces

The products built on this platform include a screen-face robot with a turning head, built as a desk companion or as a dashboard-mounted unit. Concretely, a robot with a display, a camera and a microphone; a dashboard unit may also run on vehicle power, so the record includes images on request, audio after the wake word, and power events.

6. Categories of data

• Account data: phone number or email, a password stored only as a hash, nickname and region.
• Device data: identifier, model, firmware version, online state, battery, settings, and the Wi-Fi name used at setup. The Wi-Fi password goes to the device and is not stored on our servers.
• Sensor and audio data: only what a feature needs and only while it is enabled — audio after a wake word, a camera image you asked for, a touch or movement event.
• Diagnostics: crash logs, error codes and aggregate usage counters.

Which of these exist depends on the hardware in the product. For a screen-face robot with a turning head, built as a desk companion or as a dashboard-mounted unit, the list below is the whole of it.

7. How it is used

• Handling an inquiry, and then the project that comes out of it, is the first purpose.
• Running a device or app we built for you is the second.
• Security, fault diagnosis and legal compliance are the rest — that is the whole list.
• Personal information is not sold here, and conversation content is not used for advertising.

8. Service providers

We use service providers for cloud hosting and device connectivity, speech recognition and synthesis, AI language models, push notification, crash reporting and email. Each processes data only on our instructions, under a confidentiality and security contract.

Text sent to a language-model provider is used to produce a reply. A list of the third-party SDKs in an app, and the data each handles, is available on request.

9. Where the data sits

The default is to keep data in the region it came from — European accounts in Europe, mainland-China accounts in mainland China. A cross-border transfer only happens where a feature cannot work without it, and then under the mechanism the law provides, such as standard contractual clauses.

The region is shown when an account is created, so it is a fact at the start of the relationship rather than a footnote found later.

10. How long it is kept

While an account exists, its data exists. History and memory are tied to the switch that enables them and disappear when it is turned off or cleared. Diagnostics expire on a fixed schedule, and a deleted account takes its personal information with it within 30 days, subject to statutory retention.

11. Security

In transit, everything is encrypted; in storage, access is limited to the people and providers whose task requires it; on the device, fixes arrive over the air without the owner doing anything. Security is a process, so we also ask owners to keep passwords private and accept the updates.

12. Children

Some of the products built on these platforms are used by children. The app is set up and managed by a parent or guardian, accounts are created by adults, and the guardian decides which features are on and can review or delete a child's history at any time. If a child has given us personal information without consent, contact us and we will delete it.

13. Your choices and rights

• Profile, device settings, history, memory and sensor features are all switchable in the app, and the delete-account action sits in the same menu.
• Permissions live in the phone: withdrawing one never breaks a feature that does not need it.
• In writing you can ask for a copy, a correction, a restriction or an erasure, and we answer within 15 working days.
• If you are in the EU, the UK or California, a complaint to your data-protection authority is a right you keep regardless of what we do.

14. Changes and how to reach us

If a change matters, it is announced in the app before it takes effect. Questions, requests and complaints: mikooem@3cbay.com, or Shenzhen Jinghong Innovation Technology Co., Ltd., 27/F, Fucheng Times Square Tower, Xin'an Street, Bao'an District, Shenzhen, Guangdong, China.